Telephone PPI Scam Warning

This is a message from Neighbourhood Alert Information sent on behalf of Nottinghamshire County Council Trading Standards

Message sent by

David Brocklebank (Nottinghamshire County Council, Trading Standards Officer, Nottinghamshire)

Nottinghamshire County Council Trading Standards team are continuing to receive reports from local residents who have been contacted by various firms offering to help reclaim mis-sold Payment Protection Insurance (PPI).

The scam works by fraudsters calling residents and telling them that they are owed money in the form of refunded PPI. Often the caller will pretend to be from a bank or loan provider that you have dealt with in the past.

The caller then asks for an ‘administration fee’ to process the repayment.

In the most cases, the victims were asked to pay the admin fee using UKASH vouchers, which are available in many local stores and are a legitimate money transfer service. To do this, victims are asked to call back and provide the voucher numbers on the pretence that the person on the other end of the phone could check the money was present before transferring the bogus repayment or sending a cheque.

However, once the voucher numbers are passed to the fraudster, they can access the funding and steal it from the victim. These calls often come from outside the UK, making it very difficult to get redress.

If you are owed a refund on PPI you can go directly to the bank or loan provider who sold you the insurance. You can then find out if you have a claim and what you need to do to obtain a refund.

Please discuss this message with friends and family to help us increase awareness.

If you believe you have been a victim of this scam you should report the matter to Action Fraud on 0300 123 2040 or via their website at: