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Electricity

Your electricity network operator looks after the safety and security of your electricity supply.

British Gas

In the event of an electrical emergency or power outage, see the Emergency Numbers list here.

See here for information on products and services offered by British Gas

EDF Energy

See here for information on products and services offered by EDF Energy

E.ON Energy

See here for information on products and services offered by E.ON Energy

Npower

See here for information on products and services offered by Npower


Gas

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately on:

0800 111 999

British Gas

In the event of a gas emergency, see the Emergency Numbers list here.

See here for information on products and services offered by British Gas

EDF Energy

See here for information on products and services offered by EDF Energy

E.ON Energy

See here for information on products and services offered by E.ON Energy

Npower

See here for information on products and services offered by Npower


Mail

See here for general Royal Mail services

Here you can find:

  • Information about printing your own stamps
  • A post Code
  • The current Postal Rates
  • Your nearest Post Office

Post Office at the Village Hall

The Village Hall operates a limited Post Office service during the week. Opening times can be found in the Village Hall Post Office Schedule

Collections

Local collections are made from the post box:

  • on the small green at the junction of Station Road and Town Street. Collection times are displayed on the box.
  • on Portland Place by Portland Bungalows. Collection times are displayed on the box.
  • on the layby at the Botany Bay end of Sutton Lane. Collection times are displayed on the box.

A later collection time of 6:00pm on weekdays is available at the Royal Mail Collection Centre, Aurillac Way, Retford, DN22 7GB.

Missed Mail

If you happen to miss a piece of mail and are left a collection card, you can pick these up from the Royal Mail Collection Centre on Aurillac Way in Retford. Please make sure you take the card with you.

You normally have to wait for a few hours after a card has been left to make sure the item has found its way back to the sorting office. To avoid a wasted trip, please check the public office opening times on the back of the card.

Take the walkway to the left of the roadside post boxes to the collection office.

See the location of the Royal Mail Collection Centre here


Telephone

All landline telephone access is controlled by BT (Openreach). Unlike cities and towns, there is no cable (fibre-optic) in the village yet, although the exchange at Retford and the lines to the street cabinets have been upgraded.

Broadband can now be provided by suppliers other than BT as part of the “unbundling” process.

In 2018 BT introduced an upgrade which gives download speeds somewhere between 40Mb and 80Mb, and upload speeds between 12Mb and 20Mb. In reality, due to the poor quality of the copper cable between residential property and the street cabinets, we’re unlikely to get anywhere near the speeds advertised by any provider, and speeds will vary from house to house. In practice, existing speeds will allow businesses and residents who work from home to function fairly well, but again this is likely to depend on individual circumstances, location and usage.

Moves are being made to replace the copper cable with fibre, but this will take some time and will also be up to individul households to upgrade (no doubt at a cost).

So, if you’re looking for a broadband provider make sure you get a line test from them before signing up.

You can get a broadband speed test here.

Ofcom

Ofcom is the communications regulator. They regulate the TV and radio sectors, fixed line telecoms and mobiles, plus the airwaves over which wireless devices operate.

See what Ofcom do

Nuisance Calls

Nuisance calls can include unwanted sales and marketing calls, abusive or threatening calls or silent calls.

Here are some tips from Ofcom on how to avoid them and what to do if you receive them.

Telephone Preference Service

The Telephone Preference Service (TPS) is a free service. It is the official central opt-out register on which you can record your preference not to receive unsolicited sales or marketing calls.

It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

See more on the Telephone Preference Service

BT

See here for information on products and services offered by BT

See here for BT fault reporting, tracking and general contact information

Also from here you can test your line online, raise faults and track any progress they happen to make.

O2

See here for information on products and services offered by O2

EE

See here for information on products and services offered by EE

PlusNet

See here for information on products and services offered by PlusNet

Sky

See here for information on products and services offered by Sky

TalkTalk

See here for information on products and services offered by TalkTalk

Public Telephone Boxes

There are now no public telephone boxes in the village.


Waste

See here for general information on waste services within the Bassetlaw district.

Bins and Collections

There are currently 3 types of bins in operation:

  • Blue bins for the collection of items for recycling, normally collected on Tuesday
  • Green bins which go to landfill, normally collected on Tuesday
  • Brown bins for the collection of garden waste, normally collected on Monday

Collection days can vary if Bank Holidays (such as Christmas) interfere. If the days change there is usually a notice in the local papers, so please check.

The Blue, Green and Brown bins are collected on a two-week cycle. The current collection schedule is shown in the Village Calendar.

In 2017 the council introduced a Brown bin for the recycling of garden waste. This is an optional service that individual households must apply for on an annual basis, and at an additional cost. The service runs from March to November each year, with fortnightly collections currently on the Monday before the Green bin collection on the Tuesday of that week.

Bulky Items

In addition to the weekly collection of wheeled bins, Bassetlaw District Council also provide a chargeable service to enable you to dispose of those items that are too large to go in your wheeled bin.

For example if you have a bed, mattress, washing machine or wardrobe etc. that you no longer require they will collect it for you …. for a fee.

See here for details on the Bassetlaw Bulky Waste Collection service and charges

School Clothes Bank

Don’t forget that you can put “preloved” clothes & shoes in the Ragtex collection bank situated at the back of the Sutton Primary school car park.

Waste Disposal Centres

There is now only one Disposal Centre nearby at the Veolia Waste Centre in Retford. It will take household waste which isn’t picked up by your bin collectors, e.g. green garden waste, your old fridge or freezer and unwanted furniture.

This site DOES NOT accept asbestos, car tyres, trade, commercial or industrial waste. They are not licensed to do so and would be breaking the law if they accepted them.

Location of Reford Recycling Centre

The Retford Recycling Centre is located on Hallcroft Road, Retford, Nottinghamshire, DN22 7SS.

Site details and opening times



Water

In this area, Severn Trent Water are responsible for the drains and sewers, whereas Anglian Water are responsible for your water supply and wastewater services. As a result you’ll probably have a bill from each of them.

Severn Trent Water

See here for information on products and services offered by Severn Trent

Anglian Water

If you detect a water leak then please report it to Anglian Water as soon as possbile.

See here for information on products and services offered by Anglian Water